Verification Process

Why Verification Matters

Verification is the foundation of trust on Sicarro. Every supplier must complete our verification process before listing vehicles. This protects both you and your renters, ensuring a safe and reliable experience for everyone on the platform.

Verified suppliers enjoy:

• Higher visibility: Verified listings appear higher in search results
• Renter confidence: Renters are more likely to book from verified suppliers
• Payment access: Only verified suppliers can receive payouts (bank or Bitcoin Lightning)
• Full platform features: Access to the supplier dashboard, booking management, and analytics
• Marketing support: Your vehicles can be promoted on our social media channels

What We Verify

Our verification process covers five key areas to ensure the safety and quality of our platform:

1. Identity Verification

We confirm you are who you say you are. For individuals, this means a valid DUI (Documento Unico de Identidad) or passport. For companies, we verify the legal registration and authorized representative.

2. Driver's License

A valid Salvadoran driver's license is required. This confirms you are legally authorized to operate the type of vehicle you intend to rent out. International suppliers must provide an equivalent license along with a valid passport.

3. Vehicle Documentation

We verify your vehicle registration (tarjeta de circulacion) and proof of ownership. The vehicle must be registered in your name or you must have written authorization from the owner to rent it out commercially.

4. Insurance

Active vehicle insurance is mandatory on Sicarro. Your policy must be current and valid for the entire duration of any rental. We verify the policy number, coverage type, and expiration date.

5. Payment Information

We verify your bank account details or Bitcoin Lightning wallet to ensure payouts can be processed. For bank transfers, we verify account ownership matches your identity documents.

Before You Start: Required Documents

Gather all required documents before starting the verification process. Having everything ready speeds up approval significantly.

For Individual Suppliers

• DUI (Documento Unico de Identidad): Clear photo of both sides, not expired
• Driver's License: Valid Salvadoran license, clear photo of both sides
• Tarjeta de Circulacion: Current vehicle registration card
• Proof of Ownership: Title or purchase document for the vehicle
• Insurance Policy: Active insurance document showing policy number and expiration
• Selfie: A clear selfie holding your DUI for identity confirmation
• Bank Account Details: Account number, bank name, account holder name (must match DUI)

For Companies / Rental Agencies

• NIT (Numero de Identificacion Tributaria): Company tax ID
• NRC (Numero de Registro de Contribuyente): Taxpayer registration
• Legal Registration: Company incorporation or registration documents
• Authorized Representative ID: DUI of the person managing the account
• Power of Attorney (if applicable): If the representative is not the legal owner
• Vehicle Fleet Documents: Tarjeta de circulacion for each vehicle
• Insurance Policies: Active insurance for every vehicle in the fleet
• Business Bank Account: Company bank account details for payouts

Step-by-Step Verification Process

Step 1: Create Your Account

Visit sicarro.com/bo/sign-up and create your supplier account:

• Enter your full legal name (as it appears on your DUI)
• Provide a valid email address
• Create a strong password
• Select "Supplier" as your account type
• Agree to the Terms of Service and Supplier Agreement

Step 2: Phone Verification

Verify your phone number to enable communication with renters:

• Enter your Salvadoran phone number (format: +503 XXXX-XXXX)
• We will send a 6-digit SMS verification code
• Enter the code within 10 minutes
• If the code does not arrive, request a new one (max 3 attempts per hour)

Step 3: Identity / DUI Verification

Upload your identity documents for review:

• Upload a clear photo of the front of your DUI
• Upload a clear photo of the back of your DUI
• Take a live selfie holding your DUI next to your face
• Our team verifies the document is authentic and matches the selfie
• For foreign nationals: upload passport photo page and valid visa/residency permit

Step 4: Driver's License Verification

Upload your driver's license:

• Upload a clear photo of the front of your license
• Upload a clear photo of the back of your license
• License must be valid (not expired) at the time of upload
• License category must match the vehicle type you plan to rent out
• International licenses are accepted with an accompanying passport

Step 5: Vehicle Documentation

Register your vehicle(s) on the platform:

• Upload the tarjeta de circulacion (vehicle registration card) - both sides
• Upload proof of ownership (title, purchase receipt, or authorization letter)
• Enter the vehicle details: make, model, year, color, VIN, plate number
• Upload at least 10 high-quality photos of your vehicle
• Vehicle must be less than 12 years old and in good mechanical condition

Step 6: Insurance Verification (Mandatory)

Vehicle insurance is required for all vehicles listed on Sicarro. This is non-negotiable:

• Upload your current insurance policy document
• The policy must cover the vehicle for commercial rental use
• Minimum coverage: third-party liability
• Recommended: comprehensive coverage (collision, theft, natural disasters)
• Insurance must be valid for at least 30 days from the upload date
• You must update your insurance before it expires to keep your listing active

Accepted insurance providers in El Salvador include ASESUISA, Seguros del Pacifico, Scotia Seguros, Mapfre, and other licensed insurers.

Step 7: Payment Setup

Configure how you want to receive your earnings:

Option A: Bank Transfer

• Enter your bank name (e.g., Banco Agricola, BAC Credomatic, Davivienda)
• Enter your account number
• Account holder name must match your DUI name
• Bank transfers take 3-5 business days after rental completion
• Minimum payout: $50 USD

Option B: Bitcoin Lightning (via Blink Wallet)

• Connect your Blink Wallet or compatible Lightning wallet
• Provide your Lightning address or generate an invoice
• Lightning payouts are processed within 24 hours of rental completion
• Minimum payout: $1 USD equivalent
• No bank required - receive payments instantly

Option C: Pagadito (Alternative)

• Link your Pagadito account for online payment processing
• Pagadito is widely used in El Salvador and Central America
• Processing time: 2-4 business days

Verification Timeline

Here is what to expect after submitting your documents:

Step	Estimated Time	Status
Phone verification	Instant	Automated
Identity / DUI review	1-2 business days	Manual review
Driver's license review	1-2 business days	Manual review
Vehicle documentation	1-3 business days	Manual review
Insurance verification	1-2 business days	Manual review
Payment setup	Instant (Lightning) / 1-2 days (bank)	Automated + manual

Total estimated time: 2-5 business days for full verification, depending on document quality and completeness.

Common Issues and Solutions

Document Rejected: Blurry or Unreadable

This is the most common issue. Ensure your photos are taken in good lighting, the entire document is in frame, and all text is legible. Avoid glare and shadows. Use your phone's highest resolution setting.

Name Mismatch

Your name must match exactly across all documents (DUI, license, bank account, vehicle registration). If you recently changed your name (e.g., marriage), provide supporting documentation.

Expired Documents

All documents must be current and valid. If your DUI, license, or insurance is expired, renew it before applying. Sicarro cannot accept expired documents under any circumstances.

Vehicle Not in Your Name

If the tarjeta de circulacion shows a different owner, you must provide a notarized authorization letter from the registered owner granting you permission to list the vehicle for rental. Include the owner's DUI copy.

Insurance Does Not Cover Commercial Use

Personal auto insurance may not cover commercial rental activity. Contact your insurance provider to upgrade your policy or obtain a rider that covers peer-to-peer rental. Sicarro can recommend insurance providers who offer rental-friendly policies.

Phone Number Already in Use

Each phone number can only be linked to one Sicarro account. If your number is already associated with another account, contact support at suppliers@sicarro.com for assistance.

Checking Your Verification Status

You can check the status of each verification step from your supplier dashboard:

1. Log in to your Sicarro supplier account
2. Go to Settings > Verification Status
3. Each step shows one of the following statuses:
   • Not Started: You have not submitted documents for this step
   • Pending Review: Documents submitted and awaiting review
   • Approved: This step is verified successfully
   • Rejected: Documents were not accepted (reason provided)
   • Expired: Previously approved documents have expired
4. If rejected, click on the step to see the reason and re-upload corrected documents

You will also receive email and push notifications when your verification status changes.

After Verification

Once all steps are verified, you can:

• Publish your vehicle listing: Your car becomes visible to renters on sicarro.com and the mobile app
• Receive booking requests: Renters can send you booking requests
• Accept bookings and earn: Start earning from your first rental
• Access the full dashboard: Revenue tracking, calendar management, and analytics
• Get social media promotion: Eligible for featured listings on our Facebook, Instagram, and TikTok channels
• Download affiliation contracts: Access ready-to-sign contracts for each booking

Maintaining Your Verified Status

Verification is not a one-time event. You must maintain your verified status to keep your listings active:

• Insurance renewal: Upload your renewed policy before the current one expires. Sicarro sends reminders 30 and 7 days before expiration.
• License renewal: Update your driver's license when it is renewed
• Vehicle registration: Upload updated tarjeta de circulacion when renewed
• Bank account changes: Update your payout method if you change banks
• Address or name changes: Notify Sicarro of any changes to your personal information
• Vehicle condition: Maintain your vehicle in safe, clean, and roadworthy condition at all times

Help and Support

If you encounter any issues during the verification process, our support team is here to help:

• Email: suppliers@sicarro.com (response within 24 hours)
• WhatsApp: Message us for quick questions during business hours (Mon-Fri, 8 AM - 6 PM CST)
• Help Center: Browse our help articles for answers to common questions
• FAQ: Check the verification FAQ section for quick answers

When contacting support about verification, include your registered email address and a description of the issue. If a document was rejected, include the rejection reason shown in your dashboard.