Privacy Policy

Your privacy is important to us at SiCarro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services. By using SiCarro, you consent to the data practices described in this policy. Effective Date: 2025-07-15 Last Updated: 2025-07-15 1. Information We Collect 1.1 Personal Information - Account Information: Full name, email address, phone number, date of birth, profile bio, location - Authentication Data: Password (encrypted), social login credentials (Google, Facebook, Apple) - Profile Information: Profile pictures, user preferences, language settings - Payment Information: Wompi customer ID, Bitcoin addresses (for Bitcoin payments) - Identity Verification: Driver's license photos and documents for verification purposes 1.2 Location Information - GPS Coordinates: Real-time location for finding nearby vehicles and services - Address Information: Pickup and drop-off locations for bookings - Location History: Previous search locations and frequently used addresses - Usage: Location data is used to show nearby cars, calculate distances, and provide location-based services 1.3 Camera and Photo Access We request camera permissions for the following purposes: - Driver's License Verification: Taking photos of your driver's license for identity verification - Car Listing Photos: Suppliers can photograph their vehicles for rental listings - Profile Pictures: Users can take or select profile photos - Document Upload: Taking photos of contracts and other documents 1.4 Vehicle and Booking Information - Car Details: Vehicle specifications, features, pricing, availability - Booking History: Rental dates, locations, prices, booking status - Reviews and Ratings: Feedback about vehicles and experiences - Payment History: Transaction records and payment methods 1.5 Device and Usage Information - Device Information: Device model, operating system, app version - App Usage: Features used, session duration, interaction patterns - Push Notifications: Device tokens for sending booking updates and notifications - Analytics: Performance metrics and crash reports (anonymized) 2. How We Use Your Information 2.1 Core Services - Process vehicle bookings and reservations - Verify user identity and driver's license status - Calculate rental prices and process payments - Provide location-based car search and mapping - Enable communication between renters and car owners 2.2 Account Management - Create and maintain user accounts - Authenticate users and provide secure access - Manage user preferences and settings - Handle password resets and account recovery 2.3 Payment Processing - Process payments through Wompi and Bitcoin - Manage refunds and deposits - Handle billing and invoicing - Prevent fraud and unauthorized transactions 2.4 Communication - Send booking confirmations and updates - Provide customer support - Send important service notifications - Share promotional offers (with your consent) 3. Information Sharing and Disclosure 3.1 With Other Users - Vehicle Listings: Car photos and specifications visible to potential renters - Booking Information: Contact details shared between renters and car owners - Public Profiles: Name, photo, and basic information visible to other users 3.2 With Service Providers - Payment Processors: Wompi and Bitcoin for payment processing - Google Services: Maps, authentication, and cloud services - Cloud Storage: Secure image and document storage - Analytics Services: App performance and usage analytics 3.3 Legal Requirements - Comply with applicable laws and regulations - Respond to legal requests and court orders - Protect rights, property, and safety - Prevent fraud and illegal activities 4. Data Security and Storage 4.1 Security Measures - Encryption: All data transmitted using SSL/TLS encryption - Password Security: Passwords are hashed and salted - Access Controls: Limited access to authorized personnel only - Regular Updates: Security patches and system updates 4.2 Data Storage - Location: Data stored on secure servers - Retention: Data retained as long as necessary for service provision - Backups: Regular backups with appropriate security measures 4.3 Payment Security - PCI Compliance: Payment card data handled according to PCI DSS standards - Tokenization: Sensitive payment information tokenized - No Storage: We do not store complete credit card numbers 5. Third-Party Services and Permissions 5.1 Google Services - Google Maps: Location services and mapping - Google Sign-In: Authentication and account creation - Google Places: Location search and autocomplete 5.2 Device Permissions - Camera: Taking photos for licenses, car listings, and profiles - Location: Finding nearby cars and navigation - Storage: Accessing photos from device gallery - Notifications: Sending booking updates and messages - Network: Internet access for app functionality 5.3 Social Media Integration - Google Sign-In: Optional authentication method - Facebook Login: Optional authentication method (where available) - Apple ID: Optional authentication method (iOS) 6. Your Rights and Choices 6.1 Account Access - View and update your personal information - Download your data in a portable format - Delete your account and associated data 6.2 Communication Preferences - Opt out of promotional emails - Manage push notification settings - Control communication frequency 6.3 Location Services - Enable or disable location services - Choose when to share location data - Use manual location entry instead of GPS 6.4 Camera and Photo Access - Grant or deny camera permissions - Choose photos from gallery instead of camera - Delete uploaded photos from your account 7. Children's Privacy SiCarro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Our service requires users to be at least 21 years old due to legal driving requirements. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately. 8. International Users If you are using SiCarro from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our service, you consent to this transfer and processing. 9. Updates to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by: - Posting the updated policy on our website and app - Sending an email notification - Displaying a prominent notice in the app Your continued use of SiCarro after any changes constitutes acceptance of the updated policy. 10. Contact Information If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: info@sicarro.com Website: https://sicarro.com 11. Consent By using SiCarro, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. Additional Notes for Mobile App Users: - Camera Permission: Essential for driver's license verification and car listing photos - Location Permission: Required for finding nearby vehicles and navigation - Photo Access: You can choose to take new photos or select from your device gallery - Data Minimization: We only collect data necessary for our car rental services and user safety