Create an Account

Creating a driver account on Sicarro is your first step toward renting cars at up to 30% less than traditional agencies in El Salvador. The process takes about 5 minutes, and once verified, you'll have access to our full marketplace of peer-to-peer car rentals.

Step-by-Step Account Creation

Step 1: Visit the Sign-Up Page

1. Go to sicarro.com/sign-up
2. Select "I want to rent a car" to create a driver account

Step 2: Enter Your Basic Information

1. Full legal name — as it appears on your driver's license and government ID. This must match exactly for verification to succeed
2. Email address — use a personal email you check regularly. This will be your login and where booking confirmations are sent
3. Password — create a strong password (see security tips below)
4. Phone number — include your country code (e.g., +503 for El Salvador, +1 for USA). This is used for SMS verifications and supplier communication

Step 3: Accept Terms

• Read and accept the Terms of Service and Privacy Policy
• Optionally subscribe to the Sicarro newsletter for deals and platform updates

Step 4: Click "Create Account"

Your account is created instantly. Next, you'll need to verify your email and phone.

Email Verification

1. Check your inbox for an email from Sicarro (from noreply@sicarro.com)
2. Click the verification link in the email
3. You'll be redirected back to Sicarro with a confirmation message

Phone Verification

1. After email verification, you'll be prompted to verify your phone number
2. A 6-digit SMS code will be sent to your phone
3. Enter the code on the verification screen
4. If you don't receive the SMS within 60 seconds, click "Resend Code"

Phone Verification Troubleshooting

• No SMS received: Verify your phone number is correct, including the country code. Some virtual phone numbers (Google Voice, etc.) may not receive SMS from our provider
• International numbers: SMS delivery to international numbers may take 1-2 minutes. Make sure your phone can receive international SMS
• Still not working: Contact support at support@sicarro.com for manual verification assistance

Profile Setup

A complete profile helps car owners trust you and increases your chances of booking approval. Here's what to fill out:

Profile Photo

• Upload a clear, recent photo of yourself
• Face should be clearly visible — no sunglasses or heavy filters
• This photo will be visible to car owners when you request a booking
• A profile with a photo gets significantly more booking approvals than one without

Contact Information

• Primary email — already set from registration
• Phone number — already verified
• WhatsApp number (optional) — many suppliers prefer WhatsApp for quick communication
• Emergency contact (optional but recommended) — name and phone number of someone to contact in case of emergency

Personal Details

• Date of birth — required to verify age eligibility
• Country of residence — helps us tailor the experience for local and international users
• Preferred language — choose between English, Spanish, or French for the platform interface
• Short bio (optional) — a sentence or two about yourself helps suppliers feel more comfortable renting to you

Setting Your Preferences

Language

Sicarro supports three languages:

• English — default for international visitors
• Spanish — for local users and Latin American visitors
• French — for Francophone visitors

You can change your language anytime from My Account → Preferences.

Notification Settings

Choose how you want to be notified about bookings, messages, and platform updates:

• Email notifications — booking confirmations, receipts, and important updates
• SMS notifications — time-sensitive alerts like booking approvals and pickup reminders
• Push notifications — real-time updates if you use the Sicarro mobile app

We recommend keeping all notification channels enabled to never miss a booking update or supplier message.

Account Security

Your Sicarro account holds your personal information and payment details. Keep it secure:

Create a Strong Password

• Use at least 12 characters
• Mix uppercase, lowercase, numbers, and symbols
• Don't reuse passwords from other sites
• Consider using a password manager (1Password, Bitwarden, etc.)

Enable Two-Factor Authentication (2FA)

1. Go to My Account → Security
2. Click "Enable 2FA"
3. Choose your method:
   • Authenticator app (recommended) — Google Authenticator, Authy, or similar
   • SMS codes — sent to your verified phone number
4. Follow the setup instructions and save your backup codes in a secure location

Additional Security Tips

• Log out of shared or public devices after use
• Review your active sessions periodically in My Account → Security → Active Sessions
• Update your password immediately if you suspect unauthorized access
• Keep your email account secure — it's the key to password resets

Switching Between Driver and Supplier Roles

Sicarro allows you to be both a driver (renter) and a supplier (car owner) with the same account. No need to create a separate account!

How to Switch Roles

1. Click on your profile icon in the top-right corner
2. Select "Switch to Supplier" (or "Switch to Driver")
3. If you haven't set up a supplier profile yet, you'll be guided through the supplier onboarding process

How It Works

• Your driver profile and reviews are separate from your supplier profile
• You can rent cars from others while also listing your own car for rent
• Switching roles doesn't affect your active bookings or listings
• You'll see different dashboard views depending on your current role

Common Issues

Email Verification Link Not Working

• The link may have expired — request a new one from the login page
• Make sure you're clicking the link in the most recent verification email (older links are invalidated)
• Try copying and pasting the link directly into your browser if clicking doesn't work

Phone Verification Code Not Arriving

• Double-check the phone number and country code
• Wait at least 60 seconds before requesting a new code
• Try restarting your phone if SMS seems stuck
• Some carrier plans block short-code SMS — contact your carrier if persistent

Account Already Exists

• You may have previously created an account with that email
• Try "Forgot Password" to recover access
• If you used social login (Google), try signing in that way instead

Can't Upload Profile Photo

• Accepted formats: JPG, PNG, WebP
• Maximum file size: 5 MB
• Try a different browser if the upload fails repeatedly

Need more help? Contact our support team at support@sicarro.com or via WhatsApp.